By Ross

Undertaking Reference Interview - How-To-Do-It handbook for Librarians (02) via Ross, Catherine Sheldrick - Nilsen, Kirsti - Dewdney, Patricia [Paperback (2002)]

Show description

Read Online or Download Conducting the reference interview : a how-to-do-it manual for librarians PDF

Best library & information science books

The History and Cultural Heritage of Chinese Calligraphy, Printing and Library Work (IFLA Publications)

In China the culture of a publication society is longer than wherever else on the planet. chinese language paper making, calligraphy and woodblock printing date from very early a while, yet have for a long time remained virtually unknown to the Western global. on the IFLA satellite tv for pc assembly chinese language Written and revealed Cultural background and Library paintings in Hangzhou in 2006 the richness of state-of-the-art publication ancient study and library actions in China has been provided by way of greater than sixty papers.

Productivity for Librarians. How to Get More Done in Less Time

Productiveness for Librarians presents tips and instruments for organizing, prioritizing and dealing with time in addition to decreasing rigidity. The booklet provides a assets consultant for endured studying approximately and exploration of productiveness on the subject of person situations that includes motivation, procrastination and time administration instructions.

IFLA 95: Collecting and Safeguarding the Oral Traditions

The overseas Federation of Library institutions and associations (IFLA) is the best overseas physique representing the pursuits of library and data companies and their clients. it's the worldwide voice of the knowledge occupation. The sequence IFLA courses bargains with the various potential during which libraries, info centres, and data execs around the globe can formulate their objectives, exert their effect as a bunch, safeguard their pursuits, and locate suggestions to international difficulties.

Norton Anthology of Short Fiction

The school room typical for readers and aspiring writers of fiction, The Norton Anthology of brief Fiction bargains the main finished, attractive choice of vintage and modern tales within the box.

Additional resources for Conducting the reference interview : a how-to-do-it manual for librarians

Example text

Since users are translating into an unfamiliar language-the language of the information system-it's not surprising that sometimes their translations are not helpful to the librarian. The proper person to do the translation into system terms is the librarian, not the user, just as the proper person to diagnose a drug prescription is the doctor and not the patient. When a patient comes into the doctor's office and says, "I need a prescription for prednisone," the doctor doesn't reach immediately for the prescription pad.

A further complication that can occur with either of these two kinds of ambiguity is that the staff member may interpret the ambiguous words in the context of a particular mental set, predisposition, or expectation. For example, one librarian was busy weeding the sports books when he misheard a request for books on Socrates as "soccer tees" and began scanning the soccer books. Another librarian was engaged in bibliographic checking when she misheard a request for books on sea lamprey as a request for books on C.

From the workshops and other sources, we have collected examples of illformed queries and now have a database of 945 examples of question pairs. The list in "What People Really Want to Know" gives some typical examples of question pairs of the initial question and the negotiated or "real" question. A QUICK TIP Go Beyond the User's Diagnosis of Source In the Mental Models Study, an experienced librarian was asked if she had advice for a new librarian who was just learning about reference service.

Download PDF sample

Download Conducting the reference interview : a how-to-do-it manual by Ross PDF
Rated 4.03 of 5 – based on 47 votes