By Graham Roberts-Phelps

Confident, scary and profit-driven, listed here are over a hundred principles to problem your preconceptions and that can assist you construct your small business to be more advantageous, healthier and speedier.

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Work instead on the bigger relationship between the two parties and you’ll make more deals. The world’s best deal makers say this: if two people want to do business together, the details will never stop it from happening, but if two people don’t want to make a deal, no amount of detail can ever make it happen. 50 Two: Innovation 38 Asked any stupid questions lately? ’, there would be no such thing as a mouse. ’, he wouldn’t have made the invention that he did. 51 Two: Innovation 39 Selling a ‘people programme’ to the board In every employee motivation, incentive, or recognition programme there comes a time when you need to sell to top management the benefits of what you are doing.

Then give two examples for each of the specific aspects of reliability, responsiveness, and relationship that are important to your customers. 27 Blank page Innovation Two Two: Innovation 20 If it ain’t broke – try breaking it Most people say: ‘If it ain’t broke, don’t fix it’. In a corporate organisation sense this is a recipe for extinction. It is the same as saying, ‘We’ve always done things this way and we’re not going to change’. Why not try breaking something tomorrow? Take a system, department or a team and change it around.

Looking back I think our client sensed somehow the way we felt towards him. He must have thought, “These people think I’m stupid and all they’re going to do for my money is give me some high-sounding talk”. Two days later I got a two-sentence letter from this client. It said “I’ve decided to cancel our contract for your consulting services. If there is a charge for your services to date, please invoice me”. Two: Innovation Priming ourselves with negative thoughts cost us a £30,000 contract. What made it even more painful was learning a month later that he had contacted another consultancy for the same services.

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